Support
How can we help?
Answers to common questions about Iron Pillar. If you don't find what you need, get in touch and we'll sort it out.
Email support
Tell us your username, your iPhone model, and what happened. Screenshots help.
Report a bug in the app
Tap the bug button in the bottom-left corner of any screen, pick what kind of problem it is, and describe what happened. We automatically see which screen you were on.
Getting started
How do I create an account?
Open Iron Pillar, choose to sign up, and enter your email and a password. We'll email you a 6-digit code to confirm your address. After that, a short setup asks for your name, goals, experience level, and an avatar.
I didn't get my verification code
- Check your spam or promotions folder.
- Codes expire after 10 minutes. Tap Resend to get a new one (available 30 seconds after the last send).
- After 5 incorrect attempts, request a new code.
- Make sure the email address you signed up with is spelled correctly. If it isn't, sign out and sign up again.
I forgot my password
On the log in screen, tap Forgot password? and enter your email. We'll send you a link to reset it.
Workouts & streaks
How do streaks work?
Finish at least one workout a day to keep your streak going. Each day in a row adds one to your streak. If you miss a day, your streak starts over at 1 with your next workout. You'll hit a streak milestone every 5 days, and your friends see it in their activity feed.
How is XP calculated?
| Each exercise completed | 50 xp |
| Each set logged | 5 xp |
| Each kilometer on an outdoor walk, run, or ride | 40 xp |
| Streak bonus (first workout each day) | 20 xp × streak days |
Every 3,000 XP moves you up a level.
How do I make my own workout?
On the Home screen, scroll to My Workouts and tap Create Your Own. Name the workout, add exercises with sets and a target (reps or time), then save. With Iron Pillar Pro, the overview, estimated time and calories, equipment, and exercise tips are filled in for you.
How do I add friends?
Go to the Social tab and add a friend by their username. Once you're connected, you'll both see each other's completed workouts, badges, and streak milestones in your activity feed.
Outdoor tracking
Why does Iron Pillar ask for "Always" location access?
So your walk, run, or ride keeps recording while your phone is locked in your pocket. Iron Pillar only uses your location during an outdoor activity you start, and stops as soon as you tap Stop. iPhone shows a location indicator the whole time tracking is on.
My route or distance looks wrong
- Open Settings › Iron Pillar › Location and choose Always.
- Turn on Precise Location on the same screen.
- Low Power Mode can reduce GPS accuracy. Try turning it off during activities.
- Tall buildings and dense tree cover can make GPS drift. Accuracy usually recovers in open areas.
Does pausing stop tracking?
Yes. When you pause, Iron Pillar stops recording your location, and the timer stops. Time spent paused doesn't count toward your pace or distance.
Iron Pillar Pro & billing
What's included in Pro?
Pro adds AI-generated workout details to the custom workouts you create: an overview, estimated time and calories, an equipment list, and form tips for each exercise. Everything else in Iron Pillar is free.
Pro costs $9.99 a month or $79.99 a year in the US. Prices may vary by country.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings › your name › Subscriptions, choose Iron Pillar Pro, and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro until the end of the period you've paid for.
How do I get a refund?
Apple processes all App Store payments, so refund requests go through Apple at reportaproblem.apple.com.
I paid for Pro but don't have it
Make sure you're signed in to the same Iron Pillar account and the same Apple ID you purchased with. Then open the Pro screen and tap Restore Purchases. If Pro still doesn't unlock, email us.
Account & data
How do I delete my account?
- Open the menu (☰) in the top-left corner.
- Tap Account Details.
- Tap Delete Account and type your username to confirm.
This permanently deletes your profile, workout history, custom workouts, badges, friends list, and activity feed, and removes your sign-in. It can't be undone.
Deleting your account does not cancel an Iron Pillar Pro subscription. Cancel it in your iPhone's subscription settings first.
If you can't sign in anymore, email us from the address on your account and we'll delete it for you.
How do I change my name or avatar?
Go to the Profile tab and tap Edit. You can upload a photo or pick one of the preset avatars.
How do I turn on dark mode?
Open the menu (☰) and flip the Dark Mode switch. Iron Pillar remembers your choice.
What data does Iron Pillar collect?
Everything is covered in our Privacy Policy, including what we collect, why, and who processes it on our behalf. We don't sell your data or use it for advertising.
